AQ is the new IQ

What does it take to operate, let alone succeed, in an environment where the pace is relentless, the stakes are massive, and every decision carries a risk of failure, at least on some scale? How do you orient yourself when you know you can’t rely on the past to inform...

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Every ZX81 Expansion Card You Ever Wanted, All At Once

The Sinclair ZX81 was a masterpiece of Sir Clive’s desire to get the most out of the least hardware, being about as minimalist as it was possible to get and still be a home computer in 1981. As such it has a keyboard, a Z80, TC and cassette interfaces, 1K of memory,...

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Punk’s not dead—it’s in the boardroom

Punk’s not dead—it’s in the boardroom

A few years ago Adrian Swinscoe, a customer experience consultant, was lamenting that the field had become overly focused on benchmarks, metrics, and other abstract notions removed from actually connecting with customers. “People were getting so much into the details,...

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The 8 habits of great conversationalists

When people talk about being “good at conversation,” they often imagine something innate. They think of charisma, wit, or the ability to hold court effortlessly. But after hundreds of lunches with strangers, I came to see conversation very differently. The best...

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How to audit what your AI agents are accessing

How to audit what your AI agents are accessing Go to Source Have you ever asked an LLM in chat what seemed like a simple question, then watched as it reinvented fire, the wheel, and quantum physics to tell you how far Scotiabank Arena...

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